About Lennel House
Lennel House is a care home for older people located in Coldstream in the Scottish Borders, operated by St Philips Care Limited. With 35 beds, the home achieved an average grade of Good (4.2 out of 6) at its most recent Care Inspectorate inspection in June 2025, reflecting a solid standard of care and service delivery.
The home supports a wide range of needs, including dementia, frailty, palliative and end of life care, physical disability or illness, learning difficulties, and sensory impairments such as hearing and visual impairment. Lennel House also specialises in alcohol related brain injury and Korsakoff's syndrome, making it one of the more comprehensively equipped homes in the region for complex and specialist care needs.
Situated in the market town of Coldstream near the Scottish and English border, Lennel House offers residents a quieter, community-focused setting with access to a broad and experienced care team.
Care Inspectorate Grades
Care homes in Scotland are graded on a 6-point scale (1-6) across five key questions. Grades range from Unsatisfactory (1) to Excellent (6).
Care & Support Provided
Location
Lennel Road, Coldstream, TD12 4EX
5 Questions to Ask on Your Visit
When visiting Lennel House, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Lennel House, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
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