York Lodge

York Lodge in Crowborough provides accommodation and personal care for up to 22 older people, including respite care. The home is arranged over three floors with lift access between levels and a basement laundry facility. All residents are living with dementia, and some have mobility and sensory challenges.

The home has systems in place to assess, monitor and improve the quality and safety of care. However, inspectors identified gaps in residents' documentation that needed improvement to ensure staff had up-to-date information for providing consistent, safe care.