England

York HouseNorfolk

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

York House

47 Norwich Road, Dereham, Norfolk, NR20 3AS

01362697134

Care Type

Residential Care

Inspection date

16 December 2020

Provider

Black Swan International Limited

Beds

43 beds

How this home compares nearby

Of 8 care homes for older people within 5 miles, none are rated higher by CQC, 8 are the same and none are lower.

4 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodSept 2016
GoodMay 2019

Rated Good at every inspection since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Black Swan International Limited, which runs 23 care homes in England: 3 rated Outstanding, 19 Good and 1 not yet rated.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About York House

York House is a residential care home in Norfolk, offering care for older people, including those living with dementia. Further detail on the home's most recent inspection findings is set out below.

York House provides personal and nursing care for up to 43 people aged 65 and over, some living with dementia. At inspection, 28 residents were using the service, which operates across two floors in one adapted building. The home demonstrated several good practices during the inspection period.

Clear signage directed visitors to procedures and provided visual reminders for staff on hand washing and correct use of personal protective equipment. The service had implemented enhanced cleaning protocols, including increased attention to high-touch points. During visiting restrictions, residents were supported to maintain contact with families through video calls and telephone calls, while management shared regular updates with relatives via email and video meetings.

A separate visitor entrance with screening had been installed to reduce cross-infection risks, and the provider's management team offered direct support to staff, including assisting with personal care. Staff received emotional wellbeing support through dedicated manager calls during this period.

Source: CQC inspection report, 2 February 2021

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 43 places — this is not a vacancy count
Registration checked: Registered · NR20 3AS

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 18 May 2019. Latest inspection date recorded: 16 December 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read York House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting York House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit York House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund York House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees