Woolston House

Woolston House, in Warrington, is a care home providing personal and nursing care for up to 40 adults, including people living with dementia and those with mental health needs. The CQC rated the service Good overall, following an assessment prompted by concerns raised about care. Inspectors found people felt safe, medicines were managed well and the home was clean and well maintained, though staff had occasionally not followed care plans, which the manager addressed promptly.

Feedback on staffing levels was mixed, with some people reporting waits for support after a new unit opened, though numbers were being reviewed. Care planning involved people and relatives, with a project underway to improve records. Residents spoke positively about staff and management, and governance systems were considered effective, with ongoing work to embed recent improvements.