Willows Edge

Hutton Close, Shaw, Newbury, Berkshire, RG14 1HJ

0163545252

Care Type

Residential Care

Inspection date

12 January 2021

Provider

West Berkshire Council

Beds

37 beds

About Willows Edge

Willows Edge is a residential care home in West Berkshire, providing care for older people. The findings below set out the CQC's most recent assessment of the service.

Willows Edge provides nursing and personal care to people aged 65 and over, accommodating up to 39 residents across three floors. The home works closely with hospital discharge teams and multi-disciplinary professionals to ensure people are admitted safely. Staff maintain strong partnerships with occupational therapists to support residents' independence and mobility, helping to prevent the physical decline that can affect frail older people.

The service is particularly attentive to residents' mental wellbeing, enabling regular contact with family and friends through measures like a perspex visiting pod that reduces infection risk while allowing meaningful visits. Staff collaborate with family members and community professionals to support residents experiencing low mood and anxiety, ensuring social isolation does not harm their health.

Source: CQC inspection report, 23 January 2021

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 37 places — this is not a vacancy count
Registration checked: Registered · RG14 1HJ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 24 March 2020. Latest inspection date recorded: 12 January 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Willows Edge's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Willows Edge, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Willows Edge, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Willows Edge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees