Wilhelmina House

Wilhelmina House provides personal care for up to 26 people, with 15 residents living there at the time of inspection. The home implemented strong COVID-19 prevention measures, including screening questions and temperature checks for all visitors. Visitors were directed to a conservatory area accessed through the garden rather than entering the main home, preventing contact with residents and staff.

Staff supported people to maintain regular contact with relatives and loved ones through phone and video calls, ensuring residents remained connected during restricted visiting periods. All visitors received lateral flow tests as part of the home's comprehensive infection control procedures.