Wilhelmina House

21 Park Hill Rise, Croydon, Surrey, CR0 5JF

02087600933

Care Type

Residential Care

Inspection date

11 March 2021

Provider

The Whitgift Foundation

Beds

26 beds

About Wilhelmina House

Wilhelmina House is a residential care home in Croydon, providing personal care for older people. The CQC findings below cover its most recent inspection.

Wilhelmina House provides personal care for up to 26 people, with 15 residents living there at the time of inspection. The home implemented strong COVID-19 prevention measures, including screening questions and temperature checks for all visitors. Visitors were directed to a conservatory area accessed through the garden rather than entering the main home, preventing contact with residents and staff.

Staff supported people to maintain regular contact with relatives and loved ones through phone and video calls, ensuring residents remained connected during restricted visiting periods. All visitors received lateral flow tests as part of the home's comprehensive infection control procedures.

Source: CQC inspection report, 7 April 2021

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 26 places — this is not a vacancy count
Registration checked: Registered · CR0 5JF

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 3 March 2018. Latest inspection date recorded: 11 March 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Wilhelmina House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Wilhelmina House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Wilhelmina House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Wilhelmina House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees