Whiteoaks Rest Home

56-58 The Avenue, Fareham, Hampshire, PO14 1NZ

01329232860

Care Type

Residential Care

Assessment date

7 May 2025

Provider

Heathview Management Company Limited

Beds

38 beds

About Whiteoaks Rest Home

Whiteoaks Rest Home is a residential care home in Hampshire, providing support to older people. Details of the most recent CQC assessment are set out below.

Whiteoaks Rest Home is a residential care home providing support to older people, caring for 31 residents at the time of the assessment. The CQC rated the service Good overall, finding kind, attentive staff who treated people as individuals and respected their privacy and dignity. Residents spoke positively about their care, felt safe, and were involved in decisions about their support.

Inspectors did identify some concerns around risk management, staffing, medicines and end of life planning, and noted the provider's own systems had not always caught these issues. However, the provider responded promptly during the assessment, introducing new measures to address the risks. Leadership was found to be visible, supportive and open to feedback, with a strong culture of listening and learning.

Source: CQC assessment, 7 July 2025

Specialist Care

Older people

Photographs of the home

Practical details from the provider

An eight-person passenger lift provides access to the first floor.
Shared spaces include a conservatory with garden views, a treatment room, a library and landscaped gardens with raised planters.
En-suite bedrooms have telephone and television outlets and free Wi-Fi.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 38 places — this is not a vacancy count
Registration checked: Registered · PO14 1NZ

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 7 July 2025. Assessment date recorded: 7 May 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 7 July 2025. References to “we” mean CQC. It describes findings at that time.

We carried out this inspection from 14 May to 9 June 2025. The service is a residential care home providing support to older people. At the time of the inspection there were 31 people living in the home and 1 person in hospital.
We found some concerns in relation to managing risk, safe and effective staffing, safe environments, medicines management and end of life planning. The provider’s systems and processes in place did not always identify the concerns we found on inspection and therefore failed to drive improvement. The provider was very responsive during the inspection and put new systems and processes in place to mitigate the risks to people.
The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. Managers made sure staff received training and regular support to maintain good-quality care.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
People knew how to give feedback and were confident the provider took it seriously and acted on it. People received fair and equal care and treatment and were involved in planning their care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Whiteoaks Rest Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Whiteoaks Rest Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Whiteoaks Rest Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Whiteoaks Rest Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees