Whitehaven Care Home

Whitehaven Care Home is a residential care home providing accommodation and personal care for up to 23 people, including older people and those living with dementia, physical disability, sensory impairment or mental health conditions. Inspectors found the service had made sufficient improvements to resolve a previous breach relating to safe care and treatment, and medicines management had improved, though some risks around blood-thinning medicines were not fully documented in care plans.

The home was clean, well organised and infection control was managed effectively. Relatives and people using the service spoke positively about the approachable registered manager and responsive staff, though a small number of relatives felt staffing at night could be improved and had concerns about consistency of agency staff.