Whitehatch

Oldfield Road, Horley, Surrey, RH6 7EP

01293782123

Care Type

Residential Care

Inspection date

4 January 2022

Provider

Achieve Together Limited

Beds

11 beds

About Whitehatch

Whitehatch is a residential care home in Surrey, offering a homely and welcoming environment where residents can feel genuinely settled and supported. The surrounding area provides a pleasant backdrop for daily life, with the comforts of a warm, caring atmosphere at its heart. Families looking into care options can take comfort in knowing that the team at Whitehatch is committed to making every resident feel at home.

Whitehatch provides accommodation and personal care for up to 11 people with complex physical and learning disabilities in a large detached house. At the time of inspection, all 11 places were occupied. The service supports people to maintain their choices, dignity and independence while enabling good access to local communities.

Source: CQC inspection report, 25 February 2022

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 11 places — this is not a vacancy count
Registration checked: Registered · RH6 7EP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 25 February 2022. Latest inspection date recorded: 4 January 2022.

Safe: Requires improvement
Effective: Requires improvement
Caring: Requires improvement
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Whitehatch's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Whitehatch, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Whitehatch, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Whitehatch's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees