Whitegates

25 Hereford Road, Bromyard, Herefordshire, HR7 4ES

01885482437

Care Type

Residential Care

Inspection date

29 June 2018

Provider

Ms K A Rogers

Beds

37 beds

Rating history

GoodJan 2016
OutstandingJul 2018

Improved from Good to Outstanding in 2018.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Ms K A Rogers, which runs 5 care homes in England: 4 rated Outstanding and 1 Good.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Whitegates

Whitegates is a residential care home in Herefordshire. It provides care for older people, including those with physical disabilities, mental health needs, and dementia. The findings below set out the CQC's most recent assessment of the home.

Whitegates is a care home accommodating up to 37 people in a large adapted building, specialising in care for older people with physical disabilities and mental health needs, including those living with dementia. At the time of inspection, 35 people were living at the home with a registered manager in post.

Source: CQC inspection report, 28 July 2018

Specialist Care

DementiaLearning disabilitiesMental healthOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Rehabilitation services
Registered capacity: 37 places — this is not a vacancy count
Registration checked: Registered · HR7 4ES

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 28 July 2018. Latest inspection date recorded: 29 June 2018.

Safe: Good
Effective: Outstanding
Caring: Good
Responsive: Outstanding
Well-led: Good

Read Whitegates's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Whitegates, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Whitegates, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Whitegates's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees