Whiston House

Whiston Avenue, Bethersden, Ashford, Kent, TN26 3LA

01233820912

Care Type

Residential Care

Inspection date

27 September 2019

Provider

Caretech Community Services (No.2) Limited

Beds

15 beds

Rating history

GoodJan 2017
GoodNov 2019

Rated Good at every inspection since 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Caretech Community Services (No.2) Limited, which runs 26 care homes in England: 1 rated Outstanding, 22 Good, 2 Requires Improvement and 1 Inadequate.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Whiston House

Whiston House is a residential care home in Kent. Details of the CQC's most recent findings are set out below.

Whiston House provides accommodation and personal care for up to fifteen people, with eleven residents living there at the time of inspection. The service is divided into two areas: The Willows, suited for more physically able residents, and The Oaks, designed for people with mobility issues. Both areas offer communal lounges, dining rooms, kitchens, shared bathrooms, and laundry facilities.

Each resident has a private bedroom with ensuite facilities, and a large accessible garden is available for residents to use freely.

Source: CQC inspection report, 13 November 2019

Specialist Care

Learning disabilitiesMental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 15 places — this is not a vacancy count
Registration checked: Registered · TN26 3LA

Registered care categories

Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 13 November 2019. Latest inspection date recorded: 27 September 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Requires improvement
Well-led: Good

Questions prompted by these ratings

Responsive: How are care plans, activities and complaints adapted to each resident?

These are questions for your visit, not a claim about conditions today.

Read Whiston House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Whiston House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Whiston House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Whiston House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees