Westbrook House Integrated Care Centre

150 Canterbury Road, Westbrook, Margate, Kent, CT9 5DD

03000410312

Care Type

Residential Care

Inspection date

20 October 2020

Provider

Kent County Council

Beds

60 beds

About Westbrook House Integrated Care Centre

Westbrook House Integrated Care Centre is a residential care home in Kent, offering support to older people and to those living with dementia. The findings below set out what the CQC observed during its most recent inspection.

Westbrook House Integrated Care Centre provides residential care and personal care for older people and those living with dementia, with capacity for up to 60 people. At inspection, 12 people were living downstairs with two in the designated care setting, while one upstairs unit was being used for continuing healthcare. The designated care setting featured ensuite bathrooms in bedrooms, uncluttered and clean spaces, its own equipment, kitchenette for preparing snacks and drinks, and dedicated outside space.

Communal areas were spacious enough to support social distancing. The service maintained cleaning schedules with daily and weekly check sheets, supplemented by monthly auditing conducted by the cleaning supervisor.

Source: CQC inspection report, 14 November 2020

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Rehabilitation services
Registered capacity: 60 places — this is not a vacancy count
Registration checked: Registered · CT9 5DD

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 8 April 2020. Latest inspection date recorded: 20 October 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Westbrook House Integrated Care Centre's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Westbrook House Integrated Care Centre, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Westbrook House Integrated Care Centre, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Westbrook House Integrated Care Centre's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees