West Road

2 West Road, Hedge end, Southampton, Hampshire, SO30 4BD

02380470557

Care Type

Residential Care

Inspection date

21 February 2022

Provider

Voyage 1 Limited

Beds

4 beds

Rating history

GoodJun 2015
GoodApr 2017
GoodDec 2019

Rated Good at every inspection since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Voyage 1 Limited, which runs 244 care homes in England: 11 rated Outstanding, 207 Good, 22 Requires Improvement and 4 not yet rated.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About West Road

West Road is a residential care home in Hampshire, providing personal care for a small number of people with learning disabilities and/or autism. Details of what CQC found on their most recent inspection are set out below.

West Road is a residential care home providing personal care to up to four people who have learning disabilities and/or autism. At the time of inspection, three people were using the service. The provider maintained robust procedures for accessing the premises, requiring proof of vaccination, evidence of negative lateral flow device tests taken on the day of visit, and completion of COVID-19 health questionnaires to protect residents and staff.

Source: CQC inspection report, 3 March 2022

Specialist Care

Learning disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · SO30 4BD

Registered care categories

Caring for adults under 65 yrs; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 3 December 2019. Latest inspection date recorded: 21 February 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read West Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting West Road, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit West Road, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund West Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees