Welcome House - Ruby Lodge

Ruby Lodge provides residential care and personal support to up to 17 people living with mental health conditions including paranoid schizophrenia and bipolar affective disorder. At inspection, 13 people were using the service. Residents reported feeling safe and able to speak with the manager or staff about concerns. One resident said, "I am good yeah. I can talk to [registered manager] if I wasn't." Staff understood their safeguarding responsibilities and knew how to report abuse concerns. Staff knew people well and used detailed documentation to help residents recognise potential mental health relapses. People's needs were regularly assessed, with risks reviewed frequently and care records updated following changes or professional advice. Accidents and incidents were analysed to identify patterns and reduce future occurrences. Residents felt settled and supported, with sufficient staff trained and skilled to meet their needs.