Victoria Road

16 Victoria Road, Acocks Green, Birmingham, B27 7YA

01217082637

Care Type

Residential Care

Inspection date

22 July 2021

Provider

Midway Care Ltd

Beds

4 beds

About Victoria Road

Victoria Road is a residential care home in Birmingham, offering people a place to call home in one of the UK's most vibrant and well-connected cities. The team here understands how much it means to find the right setting for someone you love, and they aim to create an environment where residents feel comfortable and valued. For families beginning this journey, Victoria Road provides a helpful starting point as you explore what the right care looks like for your loved one.

This residential care home accommodates up to four people with physical disabilities, learning disabilities, autism, sensory impairments or mental health diagnoses. At the time of inspection, three people were receiving support. The property comprises four self-contained flats, an office and a shared garden.

Inspectors found several concerns that the provider's systems had not identified. These included issues with COVID-19 practices, medicines management, risk assessment procedures, recruitment processes, handling of complaints and incident management. The home's infection prevention control measures were found to require improvement.

Source: CQC inspection report, 20 August 2021

Specialist Care

Learning disabilitiesMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · B27 7YA

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 20 August 2021. Latest inspection date recorded: 22 July 2021.

Safe: Requires improvement
Effective: Requires improvement
Caring: Requires improvement
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Victoria Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Victoria Road, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Victoria Road, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Victoria Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees