Victoria House

27 Victoria Road, Grappenhall, Warrington, Cheshire, WA4 2EN

07852271290

Care Type

Residential Care

Inspection date

7 February 2019

Provider

WH Investments Limited

Beds

30 beds

About Victoria House

Victoria House is a residential care home in Warrington, providing personal care for older people aged 65 and over. The findings below set out what CQC observed during its most recent inspection.

Victoria House provides personal care for up to 30 people aged 65 and over, with 18 residents at the time of inspection. People spoke positively about living there and were complimentary about the care staff. Care and support was tailored to each person's individual needs and preferences, with people and their relatives fully involved in developing and updating their planned care.

Staffing levels were sufficient to meet people's needs and were being reviewed with plans to increase. Appropriate recruitment checks ensured staff suitability.

The service supported people to take medicines safely and had systems in place to identify and manage risks, though risk assessments could benefit from further development. Staff understood how to safeguard people from abuse and maintained care plans for residents.

Source: CQC inspection report, 13 March 2019

Specialist Care

DementiaMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · WA4 2EN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 13 March 2019. Latest inspection date recorded: 7 February 2019.

Safe: Good
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Good

Questions prompted by these ratings

Effective: How are staff training, nutrition and health outcomes checked now?

These are questions for your visit, not a claim about conditions today.

Read Victoria House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Victoria House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Victoria House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Victoria House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees