Valley View and Penshaw House

Valley View and Penshaw House is a residential care home accommodating up to 44 people across two locations. Valley View operates on the ground floor of an adapted building, while Penshaw House, which opened in June 2019, provides six self-contained suites. The home cares for older people, some living with dementia, and younger adults. At inspection, 43 people were living there.

Residents felt safe and reported being happy with their care. Risks to individuals and the environment were well managed, and people were safeguarded from abuse. Medicines were administered and managed safely, and staff were recruited through safe processes. The home was clean and well-maintained. However, some staff had limited knowledge of evacuation procedures. The service received mixed feedback regarding staffing levels from residents, relatives, and staff members.