Valley Lodge Care Home

Valley Lodge Care Home offers residential care and accommodation for older people, including those living with dementia. The CQC found inspectors identified shortcomings in safety and governance, with risks often only recognised after harm occurred. Repeated issues with falls, pressure care and delayed incident reporting affected people's experiences, and communication with families was often reactive rather than proactive.

Staff were consistently described as kind, and end-of-life care was highlighted as a strength. Following external support, improvements were made to medicines management, staffing and oversight, though these changes are recent and not yet fully embedded across everyday practice.