Upton Cottage

This residential care home provides personal care to up to 16 people across four floors, with communal spaces including a conservatory, dining area, and lounge. At the time of inspection, the service was at full capacity with 16 residents.

Staff support people to have maximum choice and control of their lives, using the least restrictive approaches in their best interests. However, inspectors identified areas needing improvement in quality assurance systems, particularly around medicines management, risk assessments, and the safe disposal of personal protective equipment.