Touchstones

9-11 Shakespeare Road, Worthing, West Sussex, BN11 4AL

Care Type

Residential Care

Inspection date

19 November 2019

Provider

Touchstones Care Ltd

Beds

15 beds

Rating history

Requires ImprovementMar 2016
GoodApr 2017
GoodJan 2020

Improved from Requires Improvement to Good in 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Touchstones Care Ltd runs in England.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Touchstones

Touchstones is a residential care home in West Sussex, providing personal care to adults aged 18 and over. Full details from the Care Quality Commission's most recent inspection are set out below.

Touchstones is a residential care home providing personal care to 15 people aged 18 and over, with 14 residents living there at the time of inspection. Staff were kind and caring, knowing residents' needs well, and were properly trained and safely recruited with sufficient numbers to meet people's needs. Care plans were fully assessed and regularly reviewed with each person's keyworker, and residents had full access to health and social care services with staff support to use them.

Individual needs, preferences and choices were respected, enabling people to live the life they chose with maximum control over their own lives.

Source: CQC inspection report, 7 January 2020

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 15 places — this is not a vacancy count
Registration checked: Registered · BN11 4AL

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 7 January 2020. Latest inspection date recorded: 19 November 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Touchstones's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Touchstones, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Touchstones, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Touchstones's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees