Thornbury Villa

Thornbury Villa provides personal care for older people and is registered to accommodate 14 people, with 11 residents at the time of inspection. Residents felt safe and happy with the care they received, reporting that staff protected them from harm and abuse. The home maintained sufficient staffing levels, with staff who felt supported by management and had the skills needed to care for residents effectively. Recruitment processes ensured new staff were suitable for their roles.

Staff managed medicines safely and knew residents' dietary and health needs, providing appropriate support. The home followed safe infection prevention and control practices and assessed risks to keep residents safe. Residents received maximum choice and control over their lives, with staff supporting them in least restrictive ways that respected their best interests.