The Willows

The following is CQC's published account of its assessment, published 27 September 2024. References to “we” mean CQC. It describes findings at that time.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The Willows is a residential care home providing accommodation and personal care for up to 6 people. The service supports people with learning disabilities and autism. At the time of our assessment there were 6 people using the service. We carried out this assessment between 11 and 19 April 2024. We looked at how the service assessed and planned for people's care needs, and how they trained and supervised staff to support people according to their needs and preferences. People were unable to verbally give feedback about their care and support so we observed care and support in communal areas. We spoke with 2 relatives and 7 staff. We reviewed 2 people’s care plans, 2 staff recruitment records as well as general records for the service. These included staff training records, meeting records, policies and procedures and audits.