The Troc Care Home

256 Beacon Hill Road, Newark, Nottinghamshire, NG24 2JP

01636671342

Care Type

Residential Care

Inspection date

20 December 2023

Provider

Reason Care Limited

Beds

64 beds

About The Troc Care Home

The Troc Care Home is a residential care home in Nottinghamshire, providing personal care to younger and older adults with physical disabilities and those living with dementia. Further details on the service, including the CQC's most recent findings, are set out below.

The Troc provides personal care to younger and older adults with physical disabilities and those living with dementia across two floors plus a purpose-built extension, currently accommodating 36 of its 64 available spaces. Residents described their care as excellent, kind and understanding, with staff providing personalised support that reflected their choices and wishes. The home maintains comprehensive safeguarding policies and procedures, with trained staff confident in identifying and reporting concerns.

A dedicated housekeeping team upholds high hygiene standards and manages infection prevention effectively, with plans underway to modernise the original building following the recent extension.

Staff are recruited safely and receive comprehensive training alongside regular supervisions and support from management. The team's feedback and improvement suggestions are acted upon. Care plans are reviewed regularly with involvement from residents and families, while a robust audit system helps identify changing needs and ensures the service adapts accordingly.

Source: CQC inspection report, 18 January 2024

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Practical details from the provider

Residents have three sitting rooms, including one opening onto the south-facing patio and garden.
A passenger lift provides access to the first floor.

Published on the provider's website, checked 2 October 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 64 places — this is not a vacancy count
Registration checked: Registered · NG24 2JP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 18 January 2024. Latest inspection date recorded: 20 December 2023.

Safe: Good
EffectivePublished 4 October 2018: Good
CaringPublished 4 October 2018: Good
ResponsivePublished 4 October 2018: Good
Well-led: Good

Read The Troc Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Troc Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Troc Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Troc Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees