The Royd

27 Selborne Road, Birmingham, West Midlands, B20 2DN

Care Type

Residential Care

Assessment date

5 September 2025

Provider

Lifeways Community Care Limited

Beds

16 beds

About The Royd

The Royd is a residential care home in Birmingham, providing support to adults with mental health needs. Details of the Care Quality Commission's most recent findings are set out below.

The Royd is a residential care home providing support to adults with mental health needs, across three linked houses offering varying levels of support. The CQC found that governance and oversight were not sufficiently robust, with delays in addressing safety concerns such as fire doors, missing window restrictors and rubbish disposal, resulting in a breach of legal regulations.

Despite this, inspectors found staff genuinely committed and compassionate, knowing people well and creating a caring atmosphere. People and relatives generally felt safe and well cared for, praising food choices and healthcare support, though some wanted more activities and better staffing levels. The provider began strengthening governance following feedback.

Source: CQC assessment, 30 January 2026

Specialist Care

Mental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 16 places — this is not a vacancy count
Registration checked: Registered · B20 2DN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 30 January 2026. Assessment date recorded: 5 September 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 30 January 2026. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 01 October to 13 November 2025. The Royd is a residential care home providing support to people with mental health needs. The service comprised of 3 houses; one which was for more independent living and the other 2 for individuals requiring more support. These 2 houses were linked internally. At the time of the inspection the service was providing support to 13 adults. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity of personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 3 people were in receipt of regulated activity.
This inspection took place due to the age of the rating. A comprehensive inspection covering the 5 key questions, safe, effective, caring, responsive and well-led was carried out.
Overall, we found that the provider’s governance and oversight were not sufficiently robust and led to delays in identifying and addressing safety concerns, including issues with fire doors, missing window restrictors and rubbish disposal. These matters had been raised by the registered manager to the provider, but action was not always taken promptly which increased potential risks for people.
However, despite these concerns, staff and managers showed genuine commitment to the people they supported. They knew individuals well, demonstrated compassion in their work, and created a caring atmosphere within the service. The provider responded positively to feedback during the inspection and began taking steps to strengthen governance processes and address the concerns we identified.
The provider was in breach of the legal regulations relating to governance and oversight. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Royd's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Royd, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Royd, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Royd's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees