Primrose Place

34 Somerset Road, Handsworth, Birmingham, West Midlands, B20 2JD

Care Type

Residential Care

Inspection date

20 September 2022

Provider

Nuvo Healthcare Limited

Beds

5 beds

About Primrose Place

Primrose Place is a small, homely care home in Birmingham, offering a warm and familiar environment for the people who live there. Being a compact, house-style setting means residents can experience something that feels genuinely like a home rather than an institution. Families searching for caring, personal support in the Birmingham area will find a dedicated team here working to make everyday life comfortable and meaningful.

Primrose Place is a residential care home providing personal care for up to five people with learning disabilities and autism. At inspection, four people were using the service. The home is an older building adapted over three floors.

Staff supported people to have maximum choice and control of their lives in the least restrictive way possible, with policies and systems in place to support this practice. Staff knew people's choices and preferences well.

However, the provider's oversight had not identified some shortfalls found during inspection. Systems and processes to monitor safety and effectiveness required improvement. Relatives and staff noted that while people's needs were met promptly, there could be a more holistic approach to activities and promoting independence.

Risk assessments and care plans were being updated and transferred to an electronic system, with this work ongoing at the time of inspection.

Source: CQC inspection report, 2 November 2022

Specialist Care

Learning disabilitiesOlder peopleSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Supported living service
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · B20 2JD

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 2 November 2022. Latest inspection date recorded: 20 September 2022.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Primrose Place's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Primrose Place, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Primrose Place, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Primrose Place's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees