Primrose Place

Primrose Place is a residential care home providing personal care for up to five people with learning disabilities and autism. At inspection, four people were using the service. The home is an older building adapted over three floors. Staff supported people to have maximum choice and control of their lives in the least restrictive way possible, with policies and systems in place to support this practice. Staff knew people's choices and preferences well.

However, the provider's oversight had not identified some shortfalls found during inspection. Systems and processes to monitor safety and effectiveness required improvement. Relatives and staff noted that while people's needs were met promptly, there could be a more holistic approach to activities and promoting independence. Risk assessments and care plans were being updated and transferred to an electronic system, with this work ongoing at the time of inspection.