Step Forward Support

24 Devonshire Road, Birmingham, B20 2PQ

Care Type

Residential Care

Inspection date

8 February 2022

Provider

Ignite Health And Home Care Services Ltd

Beds

5 beds

About Step Forward Support

Step Forward Support is a residential care home in Birmingham providing personal care to people with learning disabilities or autistic spectrum disorder. The findings below set out the Care Quality Commission's most recent assessment of the service.

Step Forward Support is a residential care home providing personal care to up to five people with learning disabilities or autistic spectrum disorder. Systems are in place to protect residents from abuse and harm, with staff understanding who to report concerns to and the risks to people's health. People are comfortable, relaxed and happy around care staff, who understand how to keep them safe.

Each resident's support needs are risk assessed and care plans provide staff with the information they need to manage identified risks effectively.

Source: CQC inspection report, 18 March 2022

Specialist Care

Learning disabilitiesMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · B20 2PQ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 18 March 2022. Latest inspection date recorded: 8 February 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Step Forward Support's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Step Forward Support, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Step Forward Support, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Step Forward Support's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees