The Royal Star & Garter Homes - Surbiton

Upper Brighton Road, Surbiton, Surrey, KT6 6JY

02083395100

Care Type

Nursing Care

Inspection date

5 January 2023

Provider

Royal Star & Garter

Beds

63 beds

About The Royal Star & Garter Homes - Surbiton

The Royal Star & Garter Homes - Surbiton is a nursing care home in Kingston upon Thames, providing care to older people, some of whom are living with dementia. The findings below set out what the CQC most recently observed there.

This residential care home provides personal and nursing care to up to 63 older people, some living with dementia, across three units in a purpose-built building in Surbiton. At inspection, 49 people were using the service.

People receive safe care with systems in place to regularly review risks and ensure staff have clear guidance on responding to them. Staff receive ongoing safeguarding training and understand the provider's safeguarding policy. Adequate staffing levels support people's safety, and medicines procedures follow government guidelines.

Source: CQC inspection report, 4 February 2023

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 63 places — this is not a vacancy count
Registration checked: Registered · KT6 6JY

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 4 February 2023. Latest inspection date recorded: 5 January 2023.

Safe: Good
EffectivePublished 13 January 2018: Good
CaringPublished 13 January 2018: Outstanding
ResponsivePublished 13 January 2018: Good
Well-led: Good

Read The Royal Star & Garter Homes - Surbiton's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Royal Star & Garter Homes - Surbiton, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Royal Star & Garter Homes - Surbiton, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Royal Star & Garter Homes - Surbiton's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees