Surbitonian Gardens at Poppy Court

Poppy Court, Warwick Grove, Surbiton, KT5 8FF

02080514410

Care Type

Nursing Care

Assessment date

1 December 2025

Provider

Anavo Care (Surbiton) Limited

Beds

80 beds

About Surbitonian Gardens at Poppy Court

Surbitonian Gardens at Poppy Court is a nursing home in Kingston upon Thames. It provides accommodation and nursing care for older people, including those living with dementia, sensory impairment or physical disability. The most recent CQC findings on this service are summarised below.

Surbitonian Gardens at Poppy Court is a care home in Surbiton providing accommodation and personal care for up to 80 older people, including those living with dementia, sensory impairment or physical disability. The assessment followed concerns raised about the service, but inspectors found the home was performing well overall. Medicines were managed safely, staff were well supported, and risks to people's health and safety were properly managed.

People and relatives described staff as kind, respectful and caring, and said the home felt clean and safe. Feedback on staffing levels was mixed. There was no registered manager in post at the time, though a new manager had since applied for registration, and the CQC found clear leadership structures and good governance in place.

Source: CQC assessment, 23 March 2026

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 80 places — this is not a vacancy count
Registration checked: Registered · KT5 8FF

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 23 March 2026. Assessment date recorded: 1 December 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 23 March 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 11 December 2025- 16 December 2026. Surbitonian Gardens at Poppy Court is a care home for up to 80 older people, including those with Dementia, Sensory Impairment, Physical Disability. We undertook this assessment in response to concerns about the service.
The provider investigated safety concerns in accordance with their policy and procedure and lessons were learned as required. Safe systems of care were maintained in cooperation with healthcare partners. The provider ensured there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. Risks to people’s health and safety were managed to ensure people were safe. People’s medicines were administered safely.
People were treated with kindness and empathy. Their dignity was maintained and people were treated with respect in accordance with their individual needs.
The provider had a shared vision, strategy and culture and had inclusive leaders at all levels. The provider fostered a positive culture, valued diversity and encouraged staff to speak up. Although there had been ongoing changes with the provider’s management team, the provider ensured there were clear responsibilities for individual staff as well as a clear staff structure. At the time of our assessment there was no registered manager in post, but a new manager had been appointed and they later submitted their registered manager application to the CQC after our site visit. The provider ensured there were systems of accountability and good governance.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Surbitonian Gardens at Poppy Court's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Surbitonian Gardens at Poppy Court, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Surbitonian Gardens at Poppy Court, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Surbitonian Gardens at Poppy Court's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees