Surbitonian Gardens at Poppy Court

Surbitonian Gardens is a residential care home supporting up to 80 older people, including those with nursing needs and dementia. Currently, 50 people use the service. Residents and relatives consistently praise staff for being kind and caring, with inspectors observing positive interactions throughout their visit. The home maintains clear risk assessments and detailed care plans that guide staff on mitigating safety risks.

The service demonstrates strong infection prevention and control practices, with safe visiting arrangements, effective cleaning systems, and measures to prevent infection spread. Medicines are managed and administered safely, with staff trained and clear about their responsibilities. The home supports people's nutritional needs and conducts appropriate pre-employment checks before hiring staff.