Surbitonian Gardens at Poppy Court

Surbitonian Gardens at Poppy Court is a care home in Surbiton providing accommodation and personal care for up to 80 older people, including those living with dementia, sensory impairment or physical disability. The assessment followed concerns raised about the service, but inspectors found the home was performing well overall. Medicines were managed safely, staff were well supported, and risks to people's health and safety were properly managed.

People and relatives described staff as kind, respectful and caring, and said the home felt clean and safe. Feedback on staffing levels was mixed. There was no registered manager in post at the time, though a new manager had since applied for registration, and the CQC found clear leadership structures and good governance in place.