The Ridings

The Ridings is a residential care home accommodating up to 48 older people and those living with dementia, with 32 residents at the time of inspection. While medicines were managed safely and administered on time, protocols for when-required medicines needed improvement. The home's quality assurance systems were not always effective at identifying information gaps, and care plans required reviewing to ensure staff understood people's individual preferences for care and support.

Inspectors observed concerns about staff interactions with residents, including instances of staff discussing people within their earshot. Health and safety checks contained gaps that needed addressing. Feedback about food quality was mixed but predominantly negative.

Overall, the home needed to strengthen its systems for identifying vulnerabilities and improve the quality of day-to-day engagement and communication with residents.