The Recovery Hub

33A Hampstead Road, Bristol, Avon, BS4 3HL

01179077219

Care Type

Residential Care

Inspection date

23 November 2020

Provider

Milestones Trust

Beds

10 beds

Rating history

GoodMay 2015
GoodApr 2017
GoodOct 2019

Rated Good at every inspection since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Milestones Trust, which runs 36 care homes in England: 2 rated Outstanding, 32 Good and 2 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Recovery Hub

The Recovery Hub is a residential care home in Bristol, providing personal care and accommodation for people with profound and multiple disabilities. Further details from the Care Quality Commission's most recent inspection are set out below.

The Recovery Hub provides personal care and accommodation for up to nine people with profound and multiple disabilities. At the time of inspection, eight residents were being supported at the service.

Staff worked closely with residents to educate and support them in understanding risks from the Covid-19 virus, with staff reporting that people had developed a good understanding of the actions needed to stay safe. The service also supported one resident to safely receive visits from family members, enabling important connections to be maintained during this period.

Source: CQC inspection report, 18 December 2020

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 10 places — this is not a vacancy count
Registration checked: Registered · BS4 3HL

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 23 October 2019. Latest inspection date recorded: 23 November 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Recovery Hub's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Recovery Hub, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Recovery Hub, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Recovery Hub's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees