The Poplars

347 Salisbury Road, Totton, Southampton, Hampshire, SO40 3NF

02380869477

Care Type

Residential Care

Inspection date

28 November 2018

Provider

Starfish Support Services Limited

Beds

6 beds

Rating history

GoodJan 2019

First inspected by CQC in 2019, rated Good.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Starfish Support Services Limited runs in England.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Poplars

The Poplars is a residential care home in Hampshire, providing accommodation for people with learning disabilities and autism spectrum disorder. Details of the Care Quality Commission's most recent findings are set out below.

The Poplars is a care home accommodating up to six people with learning disabilities and autism spectrum disorder. At the time of inspection, five people were living there. The home has five en-suite bedrooms across the ground and first floors, plus a one-bedroom flat on the second floor, with shared kitchen and living facilities.

Source: CQC inspection report, 11 January 2019

Specialist Care

Learning disabilitiesOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Supported living service
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · SO40 3NF

Registered care categories

Caring for adults under 65 yrs; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 11 January 2019. Latest inspection date recorded: 28 November 2018.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Poplars's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Poplars, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Poplars, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Poplars's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees