23 Valley Road

23 Valley Road, Totton, Southampton, Hampshire, SO40 9FP

02381788184

Care Type

Residential Care

Inspection date

24 November 2021

Provider

Achieve Together Limited

Beds

5 beds

About 23 Valley Road

23 Valley Road is a residential care home in Hampshire, providing support to people with learning disabilities, autism, and mental health conditions. Details of the CQC's most recent findings are set out below.

The home accommodates up to five people with learning disabilities, autism, and mental health conditions. At the time of inspection, four people were living there with access to multiple shared spaces. Residents felt safe and knew who to approach with concerns.

Staff demonstrated knowledge of safeguarding procedures and recognized their responsibility to protect people from abuse. The home operated with appropriate policies in place and encouraged positive risk-taking, involving people in managing their own risks wherever possible.

Staff took a person-centred approach to risk management, though care plans and risk assessments had not always been kept current with changes in people's support needs. The provider acknowledged this gap and prioritized updating records to ensure they accurately reflected residents' circumstances.

Source: CQC inspection report, 23 February 2022

Specialist Care

Learning disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · SO40 9FP

Registered care categories

Caring for adults under 65 yrs; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 23 February 2022. Latest inspection date recorded: 24 November 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read 23 Valley Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting 23 Valley Road, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit 23 Valley Road, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund 23 Valley Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees