The Limes

Glebedale Road, Fenton, Stoke On Trent, Staffordshire, ST4 3AP

01782844855

Care Type

Residential & Nursing Care

Inspection date

13 November 2020

Provider

Limes Fenton Ltd

Beds

55 beds

About The Limes

The Limes is a care home in Stoke-on-Trent offering residential and dementia care for both younger and older adults. Families in the area looking for a local place where their loved ones can feel at home will find it a convenient and accessible option within the community. The team at The Limes aims to provide a supportive environment where residents are treated with kindness and respect.

The Limes provides personal care and accommodation for up to 55 younger and older people, some living with dementia, across two floors. At inspection, 40 people were residing at the service, with 35 present and five in hospital. Quality assurance systems were not always effective at identifying areas for improvement or ensuring safe care.

Incidents were not consistently reported to the CQC as required, and government guidance and the provider's own policies had not always been followed. Lessons were not always learned when issues occurred.

Medicine management required strengthening, with some staff guidance missing and storage not always secure. Risk assessments for people's mobility and health conditions were in place. However, the provider had failed to establish robust systems to verify the suitability of agency staff.

While no harm had come to people at the time of inspection, these shortcomings indicated significant gaps in safety oversight and quality monitoring.

Source: CQC inspection report, 28 October 2021

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 55 places — this is not a vacancy count
Registration checked: Registered · ST4 3AP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 28 October 2021. Latest inspection date recorded: 13 November 2020.

Safe: Requires improvement
EffectivePublished 18 April 2020: Requires improvement
CaringPublished 18 April 2020: Good
ResponsivePublished 18 April 2020: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Limes's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Limes, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Limes, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Limes's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees