Oak House

258 City Road, Stoke On Trent, Staffordshire, ST4 2PY

01782572300

Care Type

Residential Care

Inspection date

15 December 2020

Provider

Shelton Care Limited

Beds

8 beds

Rating history

GoodAug 2018

First inspected by CQC in 2018, rated Good.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Shelton Care Limited, which runs 5 care homes in England: 5 rated Good.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Oak House

Oak House is a residential care home in Stoke-on-Trent, offering accommodation in an adapted building with shared and single occupancy flats. Details of the CQC's most recent findings are set out below.

Oak House provides accommodation for up to eight people in an adapted building with shared and single occupancy flats. At inspection, the home was at full capacity with eight residents.

The home maintains a visiting policy and procedure that has been shared with relatives, including details on the booking system and Personal Protective Equipment requirements. Protocols ensure the visiting area is sanitised between visits. When visits have been restricted, the home uses alternative methods to maintain contact between residents and their loved ones, including video and telephone calls.

Source: CQC inspection report, 30 December 2020

Specialist Care

Learning disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 8 places — this is not a vacancy count
Registration checked: Registered · ST4 2PY

Registered care categories

Caring for adults under 65 yrs; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 10 August 2018. Latest inspection date recorded: 15 December 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Oak House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Oak House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Oak House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Oak House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees