The Haven

84 Harwich Road, Colchester, Essex, CO4 3BS

01206867143

Care Type

Residential Care

Inspection date

28 July 2023

Provider

Comfort Care Services (Colchester) Limited

Beds

32 beds

About The Haven

The Haven is a residential care home in Essex, offering personal support including care for people living with dementia. Details from the most recent CQC inspection are set out below.

The Haven provides residential care with personal support to up to 32 people in one adapted building, with current occupancy at 30 residents. The service supports people with various care needs, including those living with dementia. Care plans and risk assessments were being actively reviewed and updated with input from residents and their relatives.

While some infection prevention and control measures were temporarily limited due to necessary renovations, the provider had already invested in substantial refurbishment work that was underway during the inspection. Environmental checks confirmed the building and equipment were safe, and medicines were administered safely and appropriately.

Source: CQC inspection report, 31 August 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 32 places — this is not a vacancy count
Registration checked: Registered · CO4 3BS

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 31 August 2023. Latest inspection date recorded: 28 July 2023.

Safe: Requires improvement
EffectivePublished 5 March 2020: Good
CaringPublished 5 March 2020: Good
ResponsivePublished 5 March 2020: Good
Well-led: Good

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Haven's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Haven, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Haven, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Haven's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees