The Elms

The following is CQC's published account of its assessment, published 10 June 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 22 January 2025 to 24 January 2025. We carried out this assessment because we had received concerns about people’s care, staffing numbers and the management of the service.

The Elms provides care to a maximum of 29 older people of whom some live with dementia. At the time of the assessment 27 people were receiving care.

There were processes and practices in place to keep people safe and to manage risks which could impact on people’s health and wellbeing. Learning was taken from accidents and incidents to help improve people’s safety. Staffing rosters had been recently reviewed to ensure there were sufficient experienced and knowledgeable staff to support people’s needs. Staff were safely recruited so people were protected from those who may not be suitable to work with vulnerable people.

Staff worked with health and social care professionals to enable people’s access to the care and treatment they required. Systems were in place to ensure people’s needs were assessed and their care planned in accordance with best practice guidance and standards. Staff received training on how to deliver people’s care. This helped to support and maintain good outcomes for people along their care journey, which people and most relatives confirmed had been the case.

In 2024 changes were made to the day to management of the service. This brought about some positive changes but also changes which had not benefitted the service. There was no evidence to show people’s care had been negatively impacted, however the provider representative, (also the registered manager), had reviewed the provider’s strategic plans to ensure the service could continue to deliver its core business effectively. Governance arrangements were being reviewed to ensure quality monitoring processes remained effective in promoting and supporting service improvement. Senior staff were supporting staff through these changes.