Sutton Hall and Lodge

Sutton Hall and Lodge is a residential nursing home offering support and accommodation to adults of all ages. The CQC rated the service Requires Improvement overall, finding shortfalls in how medicines, risks and mental capacity assessments were managed, and gaps in staff supervision and governance. The home was found clean, with infection risks well controlled, and previous concerns about premises and equipment had been resolved.

Inspectors found people felt safe and well cared for, with kind, attentive staff who knew residents well and involved them in decisions about their care. Daily activities were valued, and complaints were handled appropriately. The provider was described as open and committed to making the necessary improvements.