England

Rated:Requires ImprovementNursing

Sutton Hall and Lodge

Cornmill Walk off Sutton Lane, Sutton-in-craven, Keighley, BD20 7EN

01535635793

Care Type

Nursing Care

Assessment date

15 May 2025

Provider

Highgate Care Services (2025) Ltd

Beds

60 beds

How this home compares nearby

Of 23 care homes for older people within 5 miles, 18 are rated higher by CQC, 5 are the same and none are lower.

3 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodNov 2015
Requires ImprovementOct 2016
Requires ImprovementJun 2017
GoodAug 2018
Requires ImprovementJul 2022
Requires ImprovementJul 2025

Rating dropped from Good to Requires Improvement in 2022. CQC has rated this home 6 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Highgate Care Services (2025) Ltd, which runs 5 care homes in England: 2 rated Good and 3 Requires Improvement.

Average care home fees in Yorkshire and the Humber: £907 a week for residential care and £1,287 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Sutton Hall and Lodge

Sutton Hall and Lodge is a nursing home in North Yorkshire, providing support and accommodation to adults of all ages. Details of the CQC's most recent findings are set out below.

Sutton Hall and Lodge is a residential nursing home offering support and accommodation to adults of all ages. The CQC rated the service Requires Improvement overall, finding shortfalls in how medicines, risks and mental capacity assessments were managed, and gaps in staff supervision and governance. The home was found clean, with infection risks well controlled, and previous concerns about premises and equipment had been resolved.

Inspectors found people felt safe and well cared for, with kind, attentive staff who knew residents well and involved them in decisions about their care. Daily activities were valued, and complaints were handled appropriately. The provider was described as open and committed to making the necessary improvements.

Source: CQC assessment, 29 July 2025

Specialist Care

DementiaOlder peopleYounger adults

Photographs of the home

Practical details from the provider

The home has lounges, gardens and terraces for residents.

Published on the provider's website, checked 2 October 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 60 places — this is not a vacancy count
Registration checked: Registered · BD20 7EN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 29 July 2025. Assessment date recorded: 15 May 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 29 July 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 24 June to 4 July 2025. The service is a residential nursing home providing support and accommodation to adults of all ages.
The provider could not evidence they were meeting the requirements of the Mental Capacity Act 2005 (MCA). Records relating to MCA and Deprivation of Liberty Safeguards (DoLS) were not complete or up to date. Risk assessments and care plans did not always effectively address those known risks. Staff did not receive the supervision they needed to carry out their roles effectively. Medicines were not always managed safely.
People told us they felt safe living at the home. The home and equipment were very clean, and risks associated with infections were assessed and well managed.
People’s needs were assessed, and person-centred support plans and risk assessments were in place. These were not always sufficiently detailed or accurate. However, staff knew people well and were able to tell us about their support needs and knew what was important to them. Staff worked well together, and we observed staff respected each other and had a good rapport. People were supported to access a range of health care professionals and equipment.
People were respected as individuals. There were activities on offer each day and people told us they enjoyed these. There was an appropriate system in place to manage any complaints or concerns.
We found the provider open and transparent. They demonstrated a willingness and desire to improve the service.
At the last inspection the provider was in breach of the legal regulation in relation to premises and equipment. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
The provider was in breach of the legal regulations relating to people’s safe care and treatment relating to medicines and risk management, safeguarding/ MCA, supervision and governance.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
We have also asked the provider for an action plan in response to the concerns found at this assessment.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Sutton Hall and Lodge's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Sutton Hall and Lodge, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Sutton Hall and Lodge, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Sutton Hall and Lodge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees