Stoneygate Ashlands

Stoneygate Ashlands is a purpose-built residential care home providing care for up to 37 older people, including those living with dementia. At inspection, it was supporting 31 residents. Staff numbers did not consistently meet people's individual care needs, resulting in long waits for assistance that caused residents frustration and distress. Care documents were not accurately maintained, raising concerns about management and oversight. The provider's systems lacked robustness in driving improvements, with no current action plan in place.

Social opportunities and activities were limited, leaving residents unable to pursue their interests and hobbies. People told inspectors they did not feel listened to or valued, and the service was not consistently person-centred or inclusive in its approach to care.