St Georges

The following is CQC's published account of its assessment, published 27 August 2024. References to “we” mean CQC. It describes findings at that time.

St George's is a residential care home providing accommodation and personal care. This was the first assessment carried out under our single assessment framework. This assessment was unannounced and prompted partly by concerns we received into matters relating to infection prevention and control (IPC) standards. Assessment activity started on 18 March 2024 and ended 24 May 2024. We visited the service on 18 March and 21 May 2024. We looked at a total of 10 quality statements, all of which were in the safe and well led key question. For those key questions and quality statements not reviewed at this inspection we have combined the scores for these areas from the previous inspection. No breaches of regulation were identified, and the service's overall rating has improved to good from requires improvement. IPC and medicines management arrangements were robust. Safeguarding concerns were raised as required, and staff knew how to raise concerns. Staffing levels, their skill mix and experience meant people received safe care in line with their identified needs and risks. Staff were kind and caring and treated people with respect. The registered manager had the skills and experience needed to manage the service. There was an effective system of governance in place to monitor the quality and safety of the service. The service worked in partnership with health and social care professionals to support people in a joined-up way and provide good outcomes for people.