Illustrative image. Photographs of this home have not yet been added.
St Thomas Complex
Residential Care
20 July 2023
St. Thomas Complex Limited
52 beds
About St Thomas Complex
St Thomas Complex is a residential care home in South Tyneside, offering accommodation and personal care to older people. Further details on its most recent CQC inspection are set out below.
The service provides accommodation and personal care to up to 52 people, with a focus on supporting older people including those living with dementia. At the time of inspection, 29 people were using the service with sufficient staff to support them safely. Staff had received safeguarding training and knew how to raise concerns appropriately, taking action to keep people safe when needed.
Staff contacted health professionals when people's health needs changed and followed effective processes to ensure medicines were managed safely.
People and their relatives were very complimentary about the care provided, expressing trust in the staff who supported them. The inspection identified a recommendation about ensuring staffing levels and deployment on the lower ground floor are kept under review to maintain engagement and stimulation for residents. A further recommendation was made regarding protocols for 'when required' medicines.
Source: CQC inspection report, 23 August 2023
Specialist Care
Fees and availability
We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.
Check current vacancies, the admission assessment and visiting arrangements directly with the home.
Care and inspection details
Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.
- Registered service
- Care home service without nursing
- Registered capacity
- 52 places — this is not a vacancy count
- Registration checked
- Registered · NE33 2RX
Registered care categories
Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.
These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.
CQC ratings in more detail
Overall rating shown by CQC: .
Rating report published 23 August 2023. Latest inspection date recorded: 20 July 2023.
- Safe
- EffectivePublished 9 March 2018
- CaringPublished 9 March 2018
- ResponsivePublished 9 March 2018
- Well-led
Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.
5 Questions to Ask on Your Visit
When visiting St Thomas Complex, consider asking...
- 1.What specific dementia training do staff receive and how recently?
- 2.How do you support a resident who becomes distressed or confused?
- 3.How does the home keep a record of a resident's life history and personal preferences?
- 4.How do you involve families as dementia progresses and communication becomes harder?
- 5.What happens when a resident's dementia reaches an advanced stage?
5 Things to Look For on Your Visit
When you visit St Thomas Complex, look out for...
- 1.Is the environment calm, uncluttered and easy to navigate?
- 2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
- 3.Are there memory cues around the home -- photos, familiar objects, clear signage?
- 4.Do residents seem settled and safe, or agitated and unsupervised?
- 5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?
Could the NHS fund St Thomas Complex's fees?
The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.
Location
Belgrave Terrace, South Shields, Tyne And Wear, NE33 2RX
St Thomas Complex
CQC overall rating
Inspection date: 20 July 2023
Helpful Guides
Have a question about this care home?
Ask in our Community Forum and get a real answer from someone who's been through it.
Share what's on your mindFind Out If St Thomas Complex Is Right for You
Start the conversation and request a callback from this home.
A free daily companion for someone with dementia
Shows the date, weather, family photos, and a daily question. Set up in 10 minutes.
Other Care Homes Near NE33 2RX
Listings with similar recorded care types and specialisms are shown first. Confirm care needs and availability directly with each home.
Fairholme
134-136 Beach Road, South Shields, Tyne and Wear
Residential care
0.1 miles away (straight-line distance)
Marine Park View
146-148 Beach Road, South Shields, Tyne and Wear
Residential care
0.2 miles away (straight-line distance)
Wallace Mews
230 Mowbray Road, South Shields, Northumberland
Residential care
0.5 miles away (straight-line distance)
Wallace Lodge
401 Bamburgh Avenue, South Shields, Tyne and Wear
Residential care
0.6 miles away (straight-line distance)
Westoe Grange Care Home
4 Horsley Hill Road, South Shields, Tyne And Wear
Residential care
0.7 miles away (straight-line distance)
Ashlea Mews
Stanhope Parade, South Shields, Tyne And Wear
Residential care
0.8 miles away (straight-line distance)