St Peter's House

The following is CQC's published account of its assessment, published 9 January 2025. References to “we” mean CQC. It describes findings at that time.

St Peter's House is a residential care home providing the regulated activity of accommodation for person's who require nursing or personal care for up to 66 people. The service does not provide nursing care. The service provides support to older people some of whom are living with dementia. At the time of our inspection there were 61 people using the service. We carried out this inspection from 15 August to 29 August 2024 and visited the service on 15, 21 and 22 August 2024. This assessment was carried out following concerns shared with us about the care people were receiving at the service. People's complaints were not always documented or promptly responded to. Governance processes were in place however improvement was needed to ensure a robust audit trail of actions taken and communication improved. The building was clean, well decorated and there was an ongoing refurbishment plan in place. Staff we spoke with said they were well supported. People and relatives were, overall, positive about the care and support received. We observed positive and caring interactions between staff and people. We looked at 16 quality statements across 4 key questions. Our overall rating of this service remains requires improvement. We found 2 continued breaches of legal regulations in relation to safe care and treatment and governance arrangements. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.