St James House

St James House provides residential care and support to up to 15 people with learning disabilities, autism, or mental health support needs. The service blends into the local residential area with no identifying signs outside. During inspection, staff created a calm and relaxed atmosphere while encouraging people to access the community and participate in person-centred activities. Medicines, recruitment, and infection prevention and control were managed safely, with detailed and up-to-date risk assessments in place.

People and their relatives described the service as safe and praised its positive culture that promotes choice and independence. Staff, residents, and families all spoke positively about the quality of care and support provided. The service maintains safe practices across all key areas while prioritizing individual wellbeing and community integration.