Springfield Care Centre

The service took an individualised, person-centred approach to visiting arrangements. Visitors were facilitated where safe and appropriate, with relatives supported to follow Personal Protective Equipment guidance. The service had designated a lounge for visitors that could be accessed without passing through other areas of the home, with floor tape used to maintain social distancing. Family members could book visiting slots in advance. The manager regularly wrote to relatives updating them about visiting availability based on local public health guidance.