Abbey Care Complex

23-29 Abbey Road, Newbury Park, Ilford, Essex, IG2 7NE

02085543743

Care Type

Nursing Care

Assessment date

14 May 2024

Provider

Abbey Care Complex Limited

Beds

50 beds

About Abbey Care Complex

Abbey Care Complex is a nursing home in Redbridge, supporting mainly older people, including those living with dementia. Details of the most recent CQC assessment are set out below.

Abbey Care Complex is a purpose-built residential care home providing personal and nursing care for up to 50 people, over four floors. It supports mainly older people, many with nursing needs or living with dementia. At the time of the assessment, 40 people were living there.

The CQC found the home was performing well and meeting expectations across the board. Care was found to be safe, effective and caring, with a responsive approach and good leadership. Overall, the home was rated Good.

Source: CQC assessment, 20 February 2025

Specialist Care

DementiaOlder people

Photographs of the home

Practical details from the provider

The home has a wheelchair-accessible garden, a communal lounge and a retro-themed corridor.
The provider lists regular movie nights and cookery classes.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 50 places — this is not a vacancy count
Registration checked: Registered · IG2 7NE

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 20 February 2025. Assessment date recorded: 14 May 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 20 February 2025. References to “we” mean CQC. It describes findings at that time.

Abbey Care Complex is a residential care home providing personal and nursing care for up to 50 people. The home provides support to predominantly older people, many of whom have nursing care needs or are living with dementia. At the time of our inspection, there were 40 people using the service. The home is purpose built, over four floors. The basement floor houses the kitchen and offices, while people live on the upper three floors.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Abbey Care Complex's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Abbey Care Complex, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Abbey Care Complex, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Abbey Care Complex's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees