South Hayes Care Home

101 London Road, Worcester, Worcestershire, WR5 2DZ

01905357429

Care Type

Residential Care

Inspection date

6 December 2023

Provider

Regal Care (Worcester) Limited

Beds

39 beds

About South Hayes Care Home

South Hayes Care Home is a residential care home in Worcestershire, providing accommodation and personal care for older people. Further details from the Care Quality Commission's most recent inspection are set out below.

South Hayes Care Home provides accommodation and personal care for up to 39 older people across two floors with lift access. At inspection, 18 residents were living at the home.

The provider has implemented systems to protect people from abuse, with staff trained in safeguarding procedures. Residents and relatives reported feeling safe and confident that concerns would be taken seriously if raised. The home has made improvements since the last inspection, mitigating risks to people and the environment while strengthening its governance systems.

Source: CQC inspection report, 18 January 2024

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 39 places — this is not a vacancy count
Registration checked: Registered · WR5 2DZ

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 18 January 2024. Latest inspection date recorded: 6 December 2023.

Safe: Good
EffectivePublished 26 March 2019: Good
CaringPublished 26 March 2019: Good
ResponsivePublished 26 March 2019: Good
Well-led: Good

Read South Hayes Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting South Hayes Care Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit South Hayes Care Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund South Hayes Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees