The Willows Care Home

Willows Care Home provides personal care to 11 people aged 65 and over in an adapted building with capacity for up to 17 residents. People reported feeling safe and supported by staff, who demonstrated knowledge of different types of abuse and reporting procedures. The provider understood their safeguarding responsibilities and had mitigated risks of harm, reporting incidents to the local authority as required.

Recruitment processes and environmental checks needed strengthening to ensure alignment with current standards, though the provider took action to address these shortfalls. Potential risks to residents' health and wellbeing had been identified and managed safely, with people and their relatives involved in decisions about reducing care-related risks. Adequate staffing levels were maintained to keep people safe and meet their needs.