Sotwell Hill House

Sotwell Hill House provides accommodation and personal care to up to 36 older people, with 26 residents at the time of inspection. The home's systems for oversight require improvement, as audits had not previously identified concerns discovered during inspection. Risks to people have not always been properly assessed or mitigated, and injuries were not consistently investigated or documented with necessary detail. However, the provider has made improvements to address previous legionella concerns.

Staff are described as kind and caring, and have been safely recruited. People receive their medicines as prescribed, with staff properly trained in administration and documentation. The home continues to work on strengthening its processes to ensure consistent oversight and protection for residents.