Silver Birch

39 Silver Birch Road, Erdington, Birmingham, West Midlands, B24 0AR

01212502067

Care Type

Residential Care

Inspection date

13 January 2022

Provider

New Outlook Housing Association Limited

Beds

7 beds

About Silver Birch

Silver Birch is a residential care home in Birmingham, offering families a warm and familiar setting where their loved ones can feel genuinely at home. The team here understands how important it is to find somewhere that feels right, and the home has a calm, welcoming atmosphere that helps residents settle in and feel comfortable. For families exploring care options in the Birmingham area, Silver Birch represents a dedicated local choice worth getting to know.

Silver Birch is a residential care home providing personal and nursing care to people with learning disabilities and/or sensory impairments. The service supports up to seven residents. Staff demonstrated good knowledge of the people they care for and understood the risks individual residents faced.

However, inspectors identified gaps in people's care records that did not adequately reflect their support needs and the care being delivered.

Source: CQC inspection report, 3 March 2022

Specialist Care

Learning disabilitiesMental healthPhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 7 places — this is not a vacancy count
Registration checked: Registered · B24 0AR

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 3 March 2022. Latest inspection date recorded: 13 January 2022.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 27 January 2018: Good
ResponsivePublished 27 January 2018: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Silver Birch's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Silver Birch, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Silver Birch, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Silver Birch's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees