Shangri-La Residential Home

17 Milvil Road, Lee On The Solent, Hampshire, PO13 9LU

02392799859

Care Type

Residential Care

Assessment date

17 December 2024

Provider

Shangri-La Care Services Limited

Beds

25 beds

About Shangri-La Residential Home

Shangri-La Residential Home is a residential care home in Hampshire, providing accommodation and personal care for older people. Further detail from the most recent CQC inspection is set out below.

Shangri-La Residential Home provides accommodation and personal care for up to 25 older people, some living with dementia, across two floors with lift access. Following an inspection prompted by safety concerns, the CQC found four breaches of regulation, covering medicines management, care planning, consent under the Mental Capacity Act, and information sharing with the local authority. The rating has fallen from good to requires improvement.

Inspectors found quality assurance systems were not effective enough to identify these shortfalls. However, people and relatives spoke positively about the care, describing staff as helpful and supportive, with good access to healthcare professionals and family visits. The provider has been asked to submit an action plan.

Source: CQC assessment, 30 April 2025

Specialist Care

DementiaMental healthOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 25 places — this is not a vacancy count
Registration checked: Registered · PO13 9LU

Registered care categories

Caring for adults over 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 30 April 2025. Assessment date recorded: 17 December 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 30 April 2025. References to “we” mean CQC. It describes findings at that time.

Date of inspection: 23 and 24 January 2025. Shangri-La provides accommodation and personal care for up to 25 older people, some of whom live with dementia. Accommodation is arranged over two floors with stair and lift access. At the time of our inspection 24 people lived at the home. Our inspection was prompted by concerns received about the safety of the home and how this was managed. At the last inspection the service was rated good. At this inspection the service is now rated requires improvement. At this inspection we assessed all the key questions. We found 4 breaches of the legal regulations.
The provider failed to ensure the safe management of medicines, care planning and record keeping in relation to managing the risk of harm to people.
The provider failed to demonstrate they met their requirements under the Mental Capacity Act 2005. They failed to ensure they always obtained valid consent to care.
Quality assurance systems in place were not effective and they did not identify the significant shortfalls we found during this inspection.
The provider did not always ensure that relevant safeguarding information was shared with the local authority.
For the identified breaches in regulation relating to risk and safeguarding, we have asked the provider for an action plan in response to the concerns found at this inspection. In regard to the breaches of regulation related to governance and consent, in instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Shangri-La Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Shangri-La Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Shangri-La Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Shangri-La Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees