Serenity UK Limited

86 Partridge Knoll, Purley, Surrey, CR8 1BT

02086606199

Care Type

Residential Care

Inspection date

14 April 2023

Provider

Serenity UK Care Limited

Beds

6 beds

Rating history

GoodJun 2018
Requires ImprovementJan 2023
GoodMay 2023

Improved from Requires Improvement to Good in 2023. CQC has rated this home 3 times since 2018.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Serenity UK Care Limited runs in England.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Serenity UK Limited

Serenity UK Limited is a residential care home in Croydon, providing support for women with mental health needs. Full details of the CQC's most recent findings are set out below.

Serenity UK Care Ltd provides residential care and personal care for up to 6 women with mental health needs. At inspection, 5 people were using the service. Staff conducted appropriate risk assessments and maintained a safe environment with adequate staffing levels at all times.

The provider ensured staff suitability through appropriate checks before employment.

People's medicines were administered and audited by trained staff and the registered manager. The service supported people to have maximum choice and control over their lives, with staff working in the least restrictive way possible. People decided how they received their care and were supported to achieve good outcomes.

The registered manager regularly audited the quality of service and used feedback from residents, relatives and staff to drive improvements. The provider worked with others to ensure people's changing needs were met.

Source: CQC inspection report, 20 May 2023

Specialist Care

Mental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · CR8 1BT

Registered care categories

Caring for adults under 65 yrs; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 20 May 2023. Latest inspection date recorded: 14 April 2023.

Safe: Good
EffectivePublished 29 June 2018: Good
CaringPublished 29 June 2018: Good
ResponsivePublished 29 June 2018: Good
Well-led: Good

Read Serenity UK Limited's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Serenity UK Limited, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Serenity UK Limited, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Serenity UK Limited's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees